TERMS & CONDITIONS

User’s Acknowledgment and Acceptance of Terms

Bixbee Media (formerly busyebee Inc)  (“Us” or “We”) provides the www.bixbeemedia.com site and various related services (collectively, the “site”) to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Use”), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.

BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS OF USE, PLEASE EXIT THE SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY PRODUCTS, SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR THROUGH THIS SITE, IS TO STOP USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS OR SERVICES. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF THIS SITE.

These Terms of Use are effective as of the “Last Modified” date identified at the top of this page. We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use. However, for any material modifications to the Terms of Use or in the event that such modifications materially alter your rights or obligations hereunder, such amended Terms of Use will automatically be effective upon the earlier of (i) your continued use of this site with actual knowledge of such modifications, or (ii) 30 days from publication of such modified Terms of Use on this site. Notwithstanding the foregoing, the resolution of any dispute that arises between you and us will be governed by the Terms of Use in effect at the time such dispute arose.

As used in these Terms of Use, references to our “Affiliates” include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on busyebee, inc.’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on busyebee, inc.’s web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by busyebee, inc. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Limitations

In no event shall busyebee, inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on busyebee, inc.’s Internet site, even if busyebee, inc. or a busyebee, inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on busyebee, inc.’s web site could include technical, typographical, or photographic errors. busyebee, inc. does not warrant that any of the materials on its web site are accurate, complete, or current. busyebee, inc. may make changes to the materials contained on its web site at any time without notice. busyebee, inc. does not, however, make any commitment to update the materials.

Links

busyebee, inc. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by busyebee, inc. of the site. Use of any such linked web site is at the user’s own risk.

Governing Law

Any claim relating to busyebee, inc.’s web site shall be governed by the laws of the state of Florida without regard to its conflict of law provisions. All policy and guideline terms outlined in this section are in accordance to Florida state law on arts services and in accordance to PayPal policies and terms on ‘virtual/non-tangible services.

General Terms and Conditions applicable to Use of a Web Site.

Overview of our Services

To ensure the quality of the busyebee experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you’ve broken the terms of service and this may result in a termination of your account.

Tasks and concierge requests are non-transferable. You cannot sell or give away hours on your plan but you are more than free to buy a plan for your friends, family and loved ones.  Your busyebee account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.

All busyebee plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle.

All busyebee plans are recurring, monthly subscriptions, which can be cancelled at any time.

Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of busyebee shall constitute a material breach of this agreement and be subject to cancellation without refund.

Requests 

Each request must be submitted by phone or email. Please send your requests individually: this means that each communication you have with your assistant should contain one, defined, task. You’re more than welcome to submit multiple tasks at one time, but we ask that you create a separate email or phone communication for each. This ensure the fastest possible turn around for your request.

Our Clients will often submit requests for things that fall outside the scope of services  (for example: requests that are more so projects than tasks or requests that are beyond our typical service offerings). In this case, those requests may be considered under our design or events categories.

If you ever feel like your service could be better, you can contact us by telephone or email us at info@BusyeBee.com. For a list of examples tasks that we will and won’t do, please consult the “services ” page or feel free to submit for a quote via the quote button or email. That should give you a good idea of what we’re able to accomplish and what we simply cannot do. Agreeing to this terms of service means you understand and agree to keep your tasks within the scope of our business.

General disclaimer

The site, all third party linked sites, and all services, content and materials provided in the site, are provided to you on an “as is, with all faults” basis, and your use of such sites, services, content and materials is at your own risk. Busyebee disclaims all warranties whether express or implied including without limitation the warranty of merchantability, fitness for particular purpose, title, infringement, and quiet enjoyment

Guarantee and Warranty

There is no warranty on any of the information, tasks, or projects your busyebee completes for you. We are simply an organization that acts on behalf of the Client , as an extension of the Client and in an attempt to assist them in achieving their goals. We promise to deliver upon the Clients request in a fashion and means that is consistent with our current capabilities and experience levels. If for any reason we produce any information and/or results that are wrong or inaccurate, though we cannot be held liable either legally or morally, we are committed to resolving any errors as best as possible.

Refunds, Payments & Installment Arrangements

Design & developmental services in which purchases (hosting, web templates, account acquisitions etc) are required in order to initiate the project are not eligible for a refund.  Refunds for Administration/Assistant related services are also not refundable unless the outcome and/or result of said that service is determined to be the exclusive fault of bixbee media, its contracted members or partners. In any case in which a refund is considered, the terms and provisions as outlined in busyebee’s “Guarantee and Warranty” clause will also be considered.  Services by busyebee, inc. are considered “at risk” services and any payments issued to busyebee, inc. are not guaranteed due these conditions.

Promotional based services, discounted services and/or bundled – packaged services are not eligible for a refund.   

Payments, deposits and invoices on installment arrangements for Creative Design Services (logo’s, website’s, landing pages & graphics) must be initiated within 72 hours following the day in which the Customer has been provided with proof of completed work and has communicated acceptance either verbally or in written format. Failure to remit installment payments by 6pm of the said due date will result in a discontinuance of the installment arrangement and the payee/customer will be required to remit the total remaining balance of the project prior to receiving or having access to the final project. Busyebee, inc. retains the right to permanently own any content, intangibles, tangibles and related payments of any project in which the final payment has not been made in accordance with the above mentioned.

Design Projects (Web-Graphic-Creative)

All design related projects (web/graphic/creative) are required to be paid in full prior to our beginning the project if the project cost or fee is $75 or less. All design related projects $76 or over require a deposit of half the total over-all fee/cost prior to our beginning work on the project. The remaining balance is to be paid once the project is completed. Website design projects will not be visible to the online public or set to ‘live” until all remaining balances and/or invoices have been paid.

Pre-launch policy: Any website that is online and visible to the search engine community is considered live and for gain. In the event that a request to set a site live prior to final edits and design applications are completed is received, the client/customer will be required to reconcile (pay) on the final invoice as the website will be considered online and in ” for gain” status.

Post production site launch revisionary period: Busyebee, Inc. allows for a period (window) of and not to exceed three weeks for any post site- launch minor editing applications.

Revisions- Each revision consists of 60 minutes of actual project work-time. Free project revisions if provided by busyebee, Inc to a client are limited to two revisions over-all at a total maximum of 120 minutes of actual project work-time. Revision/edit requests that exceed either the paid revision or free revision limitations are billed/invoiced separately.

Renewals: All service renewals to include website hosting automatically renew the following year with an option to renew the years following.

Refunds-Refunds for expenses purchased by bixbee media. for web design services such as templates, themes, plug-in’s or other in addition to any design/development time already applied to a project previously outlined in an agreement or signed proposal cannot be refunded. These terms and agreements are bound and supported by governing web-design laws, paypal and applicable banking institutions under virtual services categories. Refunds cannot be issued on projects in which the customer or client has confirmed acceptance or ownership and received credentials to the respective platform or platforms in which the project is housed.

Minor edits & post project maintenance: Minor edits as specified by busyebee, Inc are defined as written content text changes, image replacements or theme related adjustments that require no more than fifteen minutes of actual project work-time per 24 hours. Any post design production maintenance requests that exceed fifteen minutes per 24 hours are considered add-on tasks/projects and will be billed/invoiced separately.

Provided Platform: By definition, a provided platform is an existing web hosting account (bluehost, godaddy, etc) platform in which the client provides to busyebee, Inc. for web design/development purposes. In the instance of a provided platform project, busyebee, Inc. will assume temporary management and control of said platform until project completion. The purpose of this process is to minimize backend activity-developmental conflict and to secure content entitlement until the projects conclusion.

Design & Development Time Allotment: All of our web design plan options include an incremental allotment of hours for design and development. Associated price points are subject to change. Current allotments:

  • Tier 1: 19.50
  • Tier 2: 30.00
  • Tier 3: 58.50
  • Tier 4: 100.00

busyebee, Inc. reserves the right to adjust their fee schedules at anytime. Our fee schedules are rated and determined based on our level of technical ability and progressive experience. Design projects are currently based on a rate of $55 per hour.

Cancellation

Canceling your plan with busyebee is allowed. Busyebee understands that the nature of peoples lifestyles and changes within them may constitute a change in demand for our services. . If you’ve signed up through Paypal you can cancel through Paypal. If you’ve signed up via credit card just email your assistant  and ask us to cancel your account. Credits for unused time or hours cannot be applied. However, our valued Clients can always use their remaining hours as long as they are used prior to the 1st of the following month in which the account was cancelled.

Termination of Service

Busyebee reserves the right to terminate the service or account of a busyebee client at any time and for any reason. Though our organization strives to maintain the absolute best in relations when it comes to our clients, there may be instances in which termination can apply. Examples are:

  • If the client is constantly requesting tasks outside the scope of their service plan and we’re unable to find a solution by scaling back the requests
  • If the client is abusive to his/her assistant or any other busyebee team member.
  • If the client is active and knowingly misrepresents the busyebee reputation or brand.
  • If the client engages in theft, fraud or fictitious acts against busyebee.

Non-solicit Clause

To the fullest extent permitted under applicable law, I agree that during my membership and for a period of twelve (12) months immediately following the termination of my relationship with the company for any reason, whether voluntary or involuntary, with or without cause, I will not directly or indirectly solicit any of the Company’s employees to leave their employment at the Company. Should a client’s solicitations be responsible for an employee leaving the company,  reserves the right to assess a one-time fee equivalent to one year of client’s monthly subscription to busyebee.

Terms- Privacy

What information do we collect?

We collect information from you when you place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs).
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails, the email address you provide for order processing will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. If you have detailed questions regarding these measures please feel free to contact your bee.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via secure technology. It is then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

Do we use cookies?

Busybee, on occasion, uses anonymous browser cookies for retargeting and online advertising. No personally identifiable information (PII) is stored within those cookies, and clients may opt-out of receiving these cookies by changing the settings on their browser.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties, your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Florida Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Eligibility

The services and the site are available only to individuals or entities who can form legally binding contracts under applicable law and who are employees and affiliates of entities that have entered into a services agreement with busyebee, inc. Or one of its distributors. Without limiting the foregoing, the services and the site are not available to individuals under the age of eighteen (18). By using the services or the site, you warrant that you are at least eighteen (18) years of age or older. If you do not qualify, you may neither use the services nor the site. For special promotions, this age requirement may require that users of this site be (21) years of age or older.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date above.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Terms- Security

Sharing sensitive information with your busyebee.

We support the sharing of credit cards, passwords and other sensitive data when you work with a dedicated busyebee through our partnership with LastPass. Using LastPass’ advanced encryption technology and cloud-based data storage, your assistant is able to securely store your sensitive data and use it to access an account, make a purchase, or contact a third party on your behalf.

Getting Set Up

  • Call your busyebee today – To share credit card information, passwords, and other sensitive data, simply have your busyebee collect your information over the phone. This way, we can ensure your information remains safe. At busyebee, we are committed to the security of your account!
  • Bank-grade security in the cloud – Your sensitive data is encrypted and stored securely in the cloud.

Technology

Read more about LastPass’ state-of-the-art technology and security measures below:

LastPass is an evolved Host Proof hosted solution, which avoids the stated weakness of vulnerability to XSS as long as you’re using the add-on. LastPass strongly believes in using local encryption, and locally created one way salted hashes to provide you with the best of both worlds for your sensitive information: Complete security, while still providing online accessibility and syncing capabilities. We’ve accomplished this by using 256-bit AES implemented in C++ and JavaScript (for the website) and exclusively encrypting and decrypting on your local PC. No one at LastPass can ever access your sensitive data. We’ve taken every step we can think of to ensure your security and privacy.

Security Measures

Our thorough hiring and screening process includes state and national background checks and social identity verification. Each busyebee signs a  confidentiality agreement with busyebee to protect the privacy of every client. We believe that the cornerstone to any successful relationship is trust—this is why we take security and discretion so seriously and ensure that each busyebee knows how to properly store and handle their clients’ sensitive data.

For your safety we require written confirmation on all purchases over $500 and we restrict purchases over $2500 USD. This means if you need your busyebee to purchase a flight for over $500 they will first have to send back a summary of the purchase. Once buseybee receives confirmation of this summary (this can be as simple as “okay”) they can then make the purchase. We realize this may slightly lengthen the booking process, but we do so to protect you from small oversights that can lead to costly mistakes.